What is SMS One-Time Password?
SMS One-Time Password is a unique passcode sent to your nominated mobile as a message after you enter your password into our internet banking platform. It is second factor security for your internet banking and mandatory for all CWCU Internet Banking users. To keep your Credit Union account secure, it is extremely important to NEVER share your password and the SMS One-Time password with anyone.
Do I need to have SMS One-Time Password?
Yes. It is mandatory for all CWCU Internet Banking users to be registered for SMS One-Time Password.
How long does a SMS One-Time Password last?
An SMS One-Time Password will expire 4 minutes from the time it was generated.
Why am I not receiving my SMS One-Time Password?
There are a few possible reasons for not receiving your SMS One-Time Password. These reasons are:
- Your SMS OTP is being sent to the wrong mobile number.
- You are in an area with bad phone reception.
- You have blocked the number that sends the SMS OTP (+61 428 007 219).
- You are not registered for an SMS OTP. If this is the case, please contact Us immediately to register.
I have received an SMS One-Time Password but have not tried to log into my account. What do I do?
Firstly, it is extremely important to NEVER share your SMS OTP with anyone to keep your Credit Union account secure. If you have received an SMS OTP without prompting it, please contact your closest branch as soon as possible.