How do I register for RediNet?

If you have never used our internet banking platform RediNet before, you will need to register. There are 3 ways to register. You can visit your closest branch, complete an online enquiry form on our website by using the Contact Us tab or call one of our branches. Once you have registered, CWCU will provide you with a client number and issue you a password to login. Please note that you will need to have a Mobile Phone to receive a One Time Password (which is second factor security).
 

How do I know my session is secure?

Security is of utmost importance to both you our member and the credit union. Our browser based internet banking service uses the latest 128 bit Verisign digital encryption certificate to protect your data when it is being sent over the internet. Each time you connect to RediNet your browser is sent a digital certificate. This certificate securely identifies the site you are connecting to, and is used to establish the encrypted session. Confirmation that your internet banking session is encrypted is the appearance of a "lock" symbol at the foot of your browser.
 

How do I set my password?

When using RediNet for the first time, you are prompted to change the password issued to you.
Some rules for choosing a password are:
  • Passwords must contain a minimum of 8 characters and a maximum of 40 characters and contain 3 out of 4 character groups. Upper and Lower case letters, Numbers and non alpha numeric symbols. 
  • They cannot have any spaces embedded in them
  • Passwords cannot contain more than 2 repeated characters.

Password Do's and Dont's

  • Never disclose your password to anyone
  • Do not write it down or store it on your device
  • Ensure no one watches you while you enter your password
  • Select a password that is difficult to guess; and
  • Change your password regularly

What is SMS One-Time Password?
SMS One-Time Password is a unique passcode sent to your nominated mobile as a message after you enter your password into our internet banking platform. It is second factor security for your internet banking and mandatory for all CWCU Internet Banking users. To keep your Credit Union account secure, it is extremely important to NEVER share your password and the SMS One-Time password with anyone.
 
Do I have to have SMS One-Time Password?
Yes. It is mandatory for all CWCU Internet Banking users to be registered for SMS One-Time Password.
 
How long does a SMS One-Time Password last?
An SMS One-Time Password will expire 4 minutes from the time it was generated. 
 
Why am I not receiving my SMS One-Time Password?
There are a few possible reasons for not receiving your SMS One-Time Password. These reasons are:
  • Your SMS OTP is being sent to the wrong mobile number.
  • You are in an area with bad phone reception.
  • You have blocked the number that sends the SMS OTP (+61 428 007 219).
  • You are not registered for an SMS OTP. If this is the case, please contact Us immediately to register.
 
I have received an SMS One-Time Password but have not tried to log into my account. What do I do?
Firstly, it is extremely important to NEVER share your SMS OTP with anyone as it is the last line of defence on your account. If you have received an SMS OTP without prompting it, please contact your closest branch as soon as possible.
 

Why can I not log into my Internet Banking?

You may not be able to access the CWCU Internet Banking platform if your VPN is switched on. A VPN (virtual private network) hides your IP address, so your online actions are anonymous and untraceable.
 

How do I find my VPN?

Finding your VPN is different on every device. Generally, you can find your VPN in either the settings on your device or, if you have an anti-virus installed on your device your VPN could be within your anti-virus software.
 

Why am I presented with a challenge when I try to log into Internet Banking?

If our Internet Banking platform suspects that your login attempt is automated, it will issue you with a challenge. You must then complete this challenge before you can access your Internet Banking. 
 

Sometimes I Cannot Transfer Funds To A Loan Account. Why Is That?

You cannot transfer funds to a loan account, other than a Line-of-Credit account, if that sum would place the loan account in credit.
 

Sometimes When I Transfer Funds To Another Savings Account It Does Not Increase The Available Funds Of That Account. Why Is That?

Some Savings accounts require deposited funds to be retained for a certain minimum period before they can be withdrawn. The available funds of these accounts are not increased until that minimum number of days has expired.


What Is My Browser Cache?

This is where the browser stores pages it has received over the Internet. It does this so that it can speed up your Internet sessions by only downloading files that have changed since last time they were downloaded.
 

When I Perform A Funds Transfer Or Make A Payment I Receive A Reference Number. What Is This?

The Reference Number is a unique number that enables you to reconcile the transaction you have performed over the internet with your periodic account statement. It also enables us to quickly investigate any queries you may have about transactions you have performed.
 

When I Want To Transfer Funds Or Make A Payment Not All My Accounts Appear In The Account Drop-Down Boxes. Why Is That?

There are some accounts you cannot Transfer Funds to or from or make a payment from. These are not shown in the drop-down boxes and include:
  • Closed accounts
  • Dormant accounts
  • Accounts where a signatory has not been verified for the purposes of the Cash Transactions Reporting Act
  • Investment account